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Frequently Asked Questions

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Visit the login page, select the tax year you created an account for and request your password.

Don't worry this is easier than you think. Just login use the free created account and take your simple interview. Feel free to contact us if you have any questions.

Login to your account and it will automatically direct you to your status page.

Yes, sign up and the application will determine which credits you're qualified for.

You can file your state return right here. We will save the same information you provided us with your federal and transfer it over to your state forms.

Yes, you can file a state or only file federal.

Yes, in the state tab you have the option to choose resident or non-resident states.

You can only file your past year return by mailing it to the IRS or state tax department because electronic filing for self-prepared past year returns is not allowed.

Yes, the IRS will allow you to claim a tax refund going back only three years but will collect taxes owed going back several years.

Make sure you don't have any emails from us on block (bulk email or spam blocker can cause our emails to default into a spam folder) or feel free to contact us for further assistance.

This depends on how complex your tax return is, we do allow you to save your information in your account so you can return later to complete your return. After you submit your order, all orders are processed on first-come, first-served basis. We also offer rush order service for an additional fee.

If you provide incomplete information, or incorrect information this will cause your tax return to be delayed.